General Terms & Conditions

CAR RENTAL TIMETABLE IN FELANITX AND PORTOCOLOM OFFICES

Car rental at the Felanitx and Portocolom offices is from 9 am to 9 pm

(12 hours)

 

Included in the price:

 

 

The amount for the excess or deductible will vary depending on the category of the vehicle.

This deposit will be charged on the clients credit card upon pickup. If the customer returns the vehicle in the same condition in which it was collected, we will proceed to the return the deposit. Damages caused to the vehicle that are not covered by the insurance will be charged against the deposit.

In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.

Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incur to additional charges.

Rent a car Bennasar SL is not responsible for the fees charged by your bank upon the return of the deposit to your credit card.

The concerted third party insurance covers the renter and authorized drivers against liability by amount of seventy million euros (50.000.000.- €).

 

Not included in the price and considered extras:

3rd... driver: € 3 / day. Maximum of € 30 per driver per hire period.

 

Insurance "Young driver" for drivers between 21-25 years old: €8/day

In these cases there is no possibility to cancel the Excess, and hiring is only allowed for groups A, B, C.

 

Any accessory GPS, child seats, etc .. Prices are available to the customer at the time of booking on our website.

 

Not covered by insurance:

It is the resposibility of the renter the following cases of loss or damage:

 

 

Credit cards

VISA, Mastercard, are accepted. Not, American Express.

 

Fuel policy

We hand the car over to you with a quarter full tank (minimum), and you will have to return it in the same condition. 

In case the car is returned with less fuel, the client will be charged €20 besides the difference in fuel, for feuling costs.

We don′t charge you for the tank of fuel.

 

Traffic Fines

Rent a car Bennasar SL charges an administrative fee of 15 Euros (VAT included) to the client when we receive a traffic ticket. Rent a car Bennasar is obliged by law to provide information of the rente to the authorities in case of a traffic fine.

This fee does not include the payment of the traffic fine; The customer must pay the authorities directly.

 

AIRPORT CAR PARK TICKET

The ticket for leaving the airport car park will be charged to the client up to a maximum of €15.

 

Abandonment of the vehicle

Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of 30 Euros (VAT included) penalty will apply.

 

Restrictions

 

Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty, Rent a car Bennasar SL will be forced to charge € 95 for special cleaning.

 

Late return of the vehicle

If the vehicle is returned later than the date agreed in the lease, the insurance will be invalidated, and the customer will be responsible for payment of € 30 per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.

 

Pick up at the airport

Delivery service at the airport is free. The customer will pay the parking fee at Palma airport at the time of collection. The amount of the ticket should not exceed € 15, and if it does the client can claim the amount exceeded except in deliveries between 19:00 to 8:00, when it can reach up to € 23. Rent a car Bennasar will pay the parking fee when the customer returns the vehicle at the termination of his contract.