FREQUENTLY ASKED QUESTIONS

With Rent a car Bennasar there are no unpleasant surprises.

 

Can I choose the brand or model of my car?

Our system books by categories (example: Economy 5 door), so there can be many models and brands for each category. Therefore it is not possible for us to guarantee, that you will get a specific model. If at the moment you receive the car we have availability of the one you want, then we will give it to you. The same thing with fuel; you cannot choose between petrol or diesel. Model, fuel and car colour will depend on the cars available in our office on pick up date.

 

Do I need a credit card to make my booking?

Yes. You only can make a reservation, if you give the details of your credit card. That way we can gaurantee and secure your booking. We accept only Visa, Master card, and AMEX.

 

Are there age restrictions for renting a car?

Minimum Age: 23 years. 3 years driving license minimum experience.

"Young Driver" between 21 and 23 years there is an access 300€. Only "Group A, B, C" can be rented. 

 

Who can drive the car?

Only those who have been added as drivers on the signed rental agreement as main or additional driver

 

Can I take a car off of the islands?

No. You are not allowed, not even within islands. You are not covered by our insurance.

 

Does the car rental have any kind of franchise?

No, except: "Young Driver" (21-23 years old) that has a 300€ franchise . Category G (Fiat Talento) and Category J (Renault Master) that has 500€.

 

Can I have a look to the rates before booking the car?

All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.

 

Fuel Policy

We hand the car over to you minimum with a quarter full tank, and you will have to return it in the same condition. 

We don′t charge you for the tank of fuel.

Money will not be refunded for petrol.

 

Which documents do I need to receive my car?

Please bring your passport or ID card, drivers licence and credit card. If there are additional drivers, passport or ID card and drivers licence.

 

Can I return the car in a different place than I received it?

No

 

How can I cancel my reservation? Is there any penalty for canceling

Simply calling our telephone +34 971 824745 or sending an e-mail to info@rentacarbennasar.com.

Cancellations are without penalty but please must be made with a minimum of 48 hours respect to the start of rent.

 

Will I receive my car in the Airport?

Yes. You can pick up the car in the airport parking in front of the arrivals terminal.

 

Is the compulsory car insurance included in the fee?

Yes, the coverage of the compulsory Car insurance and liability insurance to ensure damages against third parties are always included in the rental.